Open Hours:Mn - St, 8:00 a.m. - 9:00 p.m.
Dry Clean & Laundry Service

Frequently Asked Questions

HomeFrequently Asked Questions

What is Dry Cleaning?

Dry-cleaning is a “wet” process wherein we use detergents as well. The only difference is that instead of water hydro-carbons are used (generally called as petrol wash).

What is Minimum Order Size?

Minimum Order Size is 6 Kg.

Why do you laundry on Kg basis?

We believe in keeping things simple, our machines are calibrated on Kg basis and we derive our costing on Kg. basis, therefore to keep complex equations out of the way we charge for our services on Kg. basis. We also know that charging piece-wise could give us more margins but, Dhobi Ghat as a company believes in keeping our charges fair and that’s why laundry services are charged on Kg. basis.

How many cloths makes a Kg?

Although number of clothes in a Kg may vary depending upon the weight of the cloth but, usually if we are talking of daily wear cloths (excluding Jeans) generally 3-4 Gents cloths / 5-6 ladies cloths make a Kg.

How do you take care of Hygiene while processing Cloths?

We are very sensitive towards hygiene; all cloths are treated with an antiseptic to make sure that cloths are disinfected.

If refer somebody will I got a discount?

We shall be thankful to you if you refer us to any of your friends/family, But we don’t give any discount.

What if any of my cloth gets damaged / lost in the process?

Well!!! this generally does not happen, but to give confidence to our customers we assure them that in case of any such incident, we will reimburse up to a maximum of 5 times the processing cost of the garment to the customer.

My clothes are smelling, also my clothes seem to be wet?

Usually, we take care that such incidents don’t happen but due to high humidity in the atmosphere sometimes the clothes retain moisture, as a result, they start to smell after being kept packed for some time. Therefore, to mitigate this we suggest you to unpack your clothes soon after they are delivered back to you during monsoon season or extreme winters.

My jacket is not pure leather, what services do you offer for this?

We have a Rexine Jacket item in the Jacket DryCleaing Rate card, this service includes Leatherite, Rexine, PU Jackets as well. So you can give your Jacket for service and it shall be charged as per Rexine Leather Jacket rates.